Telling your customers when to renovate or extend

The dilemma of choosing between home extension and renovation can be tremendously confusing to your clients. According to the US Environmental Protection Agency, as an expert, you need to give them an objective view of which choice will benefit them the most. But you should be careful not to lead your clients to a decision that only you want and they don’t actually need. Remember, as experts, you need to leave your personal preferences at your doorsteps and think with your client’s mindset.

Contractors in the housing construction and design industry are welcoming changes very fast. For instance, the website of FollowUp Power says many contractors are now adapting online business solutions to streamline business-customer processes. But you should never put aside the power of personal interactions. In a dilemma as confusing as choosing between renovation and extension, what your customers really need is your presence. By paying them a visit and personally imparting your views, you are giving them the assurance that what they will be choosing is right.

When helping a client choose between extension and renovation, ask him these questions:

  • Do you want to just revamp the look and feel of your living space or increase your home value? House extensions add extra floor area to your living space, which increases the value of your home.
  • How much upsizing does your family need? To accommodate for a growing family, you may need to add an extra room, or convert your garage into an added living space. Help them assess whether renovation is enough to upsize space, or if adding extra square feet is necessary.
  • How much are you willing to spend? In most instances, choosing between renovation and house extension relies greatly on your client’s budget. Because renovations may only involve moving home furniture around, home extensions are larger endeavors that require bigger budget.
  • How long are you planning to stay? Sometimes, it is more practical to just renovate a house rather than create an additional space especially if you are constantly switching home address. Is your client required to move from one place to another because of his work? Does he feel that his family will be staying in the community for good? Probing about how long your client will stay would allow you to give sound home advice.

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